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Delivery & Shipping

  1. How long does shipping take?

    Shipping within Australia takes around 5-7 days. International shipping usually takes 10-20 days.

  2. Can I get my order shipped Express Post?

    Yes, you can choose standard or express post at checkout.

  3. Do you ship internationally?

    Yes, we do ship worldwide! Please note that our shipping costs vary from country to country. The cost will be shown at the checkout page upon selection.

    Please note that all import duties, taxes and charges are unable to be included in the shipping costs. These charges are the buyers responsibility. Please check with the customs office in your country to determine the additional charges before proceeding with your purchase.

  4. What happens if my parcel goes missing?

    If you have not received your order in the specified time frame, please let us know so we can lodge an investigation with the courier company. An investigation can take up to 2-4 weeks to locate.

    If the parcel was delayed due to an incorrect address, we will receive the returned parcel back. To have this parcel resend to the correct address, we will charge a $9 postage fee (domastically).

  5. How much does shipping cost?

    Domestic shipping cost is from $9 (up to 500g) and is calculated per weight at the checkout. Shipping over $60 is free for standard shipping. Express shipping cost starts from $12.

    International shipping cost is calculated per country and weight at the checkout.

     

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