Terms and Conditions

 

Return and Exchange Policy

Aldantina understands that internet shopping is different to shopping the conventional way. If for any reason you are unhappy with any of the items you received, Aldantina will happily exchange or refund the purchase price. Postage costs are not refundable unless the item is faulty. Items need to be returned in original packaging with tags attached – unworn and unwashed.

 

Aldantina takes great care in packaging your order so it arrives at your doorstep intact and requests the same care be taken with returns. Aldantina will not be held responsible for any damage incurred to returns whilst in the care of Australia Post.

 

Please notify Aldantina within 14 days of receipt should you wish to make a return. All returns are to be pre-approved by Aldantina. 

Aldantina reserves the right to refuse a return if the above conditions are not met.

 

Refunds are processed with 7 days of receipt of returned goods and will be made via the same payment method.

 

Items purchased on SALE are not covered by our Returns and Exchange Policy unless deemed faulty.

  

Please note exchanges will be charged an additional delivery fee.

 

Please contact us to arrange exchange or return of goods.

 

Our Returns Address is:

 

Returns

Aldantina

35 Lockwood Rd

Belgrave Heights

VIC, 3160

 

Faulty Goods

In the rare event that a fault or damage to your purchase is overlooked during dispatch, Aldantina will happily exchange or refund your purchase (including postage costs) providing it is returned in original packaging with tags attached – and is unworn and unwashed.

 

Payment

Payment is accepted by:

• Direct bank deposit

• Paypal 

To ensure your details remain safe Aldantina uses PAYPAL to process credit card payments. Mastercard, Visa and Amex are accepted. 

 

Aldantina's banking details will be emailed to you after checkout.

 

Customer Satisfaction

Aldantina strives to make your shopping experience as pleasurable as possible. If at any time the website or a product fails to live up to your expectations please contact us. We value your feedback!